Refund Policy

Satisfaction Guarantee

At Propub Agency, we are committed to providing high-quality products and ensuring customer satisfaction. If our ebook, 15 Steps to Master Facebook Ads, does not meet your expectations, we offer a simple and transparent refund policy.

Refund Eligibility:

• Time Frame: Refund requests must be made within 30 days of purchase.
• Condition: To be eligible for a refund, you must demonstrate that you have engaged with the ebook and attempted to apply its strategies. If you encounter challenges that cannot be resolved with our support team’s assistance, a refund may be issued.
• Process: Refund requests must be submitted via email, outlining the reasons for dissatisfaction and providing relevant details on the issues faced.

Review Process:

• Upon receiving your refund request, our team will review the details to understand the nature of the issue.
• We may contact you for additional information or to provide further assistance in resolving any challenges you encountered.
• Our goal is to ensure your satisfaction, either by helping you effectively utilize the ebook or by processing a refund.

Refund Processing:

• If your refund request is approved, the refund will be processed to the original method of payment.
• Please allow a few business days for the refund to appear in your account, depending on your bank or payment service provider.

Additional Support:

• We encourage customers to contact us via WhatsApp or email for support before requesting a refund. Many challenges can be addressed with personalized guidance.
• Our priority is to ensure that every customer has a positive experience with our products. We value customer satisfaction and aim to honor that commitment with a fair and flexible refund policy.